Shipping & Returns
Handling Time
We usually have most handmade orders finished up and shipped out in 2-4 business days! (If their is any delay due travel or other circumstances we will have a notification banner up at the top of our website detailing any delay in shipping.)
While all our product are handmade to order, our large sculpted belt buckles are newly cast and hand crafted after an order has been placed so there is usually a 7 to 10 business day handling time (1-2 weeks) before our buckles ship. Also any of our handmade 14kt gold rings take 7 to 10 biz days (1-2 weeks) to ship as well. We will contact you after your order is placed if there is any delay in getting your order shipped out in a timely manner.
Sales Tax
Only Alabama residents will be charged sales tax on their order.
USA Orders
All items mailed in the USA have free standard First Class Shipping which included tracking and insurance and on average takes 3-5 business days to be delivered. During checkout the customer has the option to upgrade to USPS Regular Priority Mail or Priority Express Mail if they would like a faster method of shipping. While Priority mail usually gets delivered within 2-4 business days USPS does not guarantee this delivery timeline. Priority Express does have a USPS guaranteed delivery transit time of of 1-2 days to most destinations or your shipping charges will be refunded. Paxton Jewelry has no control over the postal services and therefore cannot guarantee arrival dates. All we can do is try and work with USPS on your behalf to try and solve the problem. If a customer has chosen Priority Express with a guaranteed delivery date and that date was not fulfilled by USPS we will file a claim to have the shipping charges refunded to the customer.
International Orders
International customers please visit This Link and carefully read our information on customs fees, delivery options and insurance for international orders:
Packaging
Paxton Fine Buckles & Jewelry Design takes great care in packing your order to ensure its safe arrival. We are an environmentally conscious business and recycle packaging material whenever possible.
Returns
We offer a 15 day return policy from the time the product is received by the customer. Please contact us to have your return authorized before mailing back your item. Items must be returned in sale-able condition along with any original packaging or accessories. Please Note: We do not refund shipping or international custom's charges and the shipping and insurance cost for returning items are the responsibility of the customer. There will be a $3.50 restocking fee that will be deducted from the refunded amount given to the customer (this is just to help cover a portion of the free shipping and discounted shipping cost we incur by trying to provide the best initial shipping cost to our customers). Refunds are usually given within a few days of receiving the returned item but please allow up to 15 days for a refund once you have receive a conformation email that we have received your item. Please note that Paxton Jewelry reserves the right to not issue returns, refunds or exchanges on custom made or special order items.
Warranty Repair
We take pride in our workmanship and offers a 1 year limited warranty against workmanship defects on all jewelry and buckle designs. If you feel your product has a workmanship defect, please notify us and receive a return authorization before sending off your product. We must receive the product back within 10 days of notification of intent to return. The customer's responsibility for shipping charges on the returned item both to and from Paxton Jewelry is decided based on the reason for return (if the return is due to our workmanship we will gladly cover the cost of return shipping and getting a new piece back to you. We also offer repair work on all our products. Please contact us for an estimate on repair cost before sending off your product.
Damaged Goods
If goods are damaged during shipment by USPS, save the item, the box and all packing material. Notify us and we will place a claim with the carrier. You may have to allow a carrier representative access to inspect the damaged merchandise and packaging before an adjustment can be made. We will replace the product at the carrier's expense.
Cancelling Orders
We take pride in prompt order fulfillment and start preparing all orders the morning following our receipt of the request. If you decide you do not want what you ordered, it is imperative that you contact us immediately. Once we ship the item you may return it under the conditions stated above, but we cannot refund the shipping cost. Once a custom order is received and work is started the order cannot be canceled. We will make all possible attempts to contact you and confirm your custom order before work is begun.