Shipping & Returns

Handling Time

Please Note: We are currently on vacation and will not be able to start on any new orders until around Jan 12th 2024 with a ship date shortly after that. Thank you for your understanding and let us know if you have any questions.

We have the large majority of our castings in stock and ready to create into the ordered item. These items become ready to ship within 2-4 business days. Our large sculpted belt buckles are cast and hand crafted to order so there is usually a 7 to 10 business day handling time before our buckles ship. We will contact you after your order is placed if there is any delay in getting your order shipped out in a timely manner.

Sales Tax

Alabama Residents will be charged sales tax on their order.

USA Orders

All items mailed in the USA have free standard First Class Shipping which included tracking and insurance and on average takes 3-5 business days to be delivered. During checkout the customer has the option to upgrade to USPS Regular Priority Mail or Priority Express Mail if they would like a faster method of shipping. While Priority mail usually gets delivered within 2-4 business days USPS does not guarantee this delivery timeline. Priority Express does have a USPS guaranteed delivery transit time of of 1-2 days to most destinations or your shipping charges will be refunded. Paxton Jewelry has no control over the postal services and therefore cannot guarantee arrival dates. All we can do is try and work with USPS in your behalf to try and solve the problem. If a customer has chosen Priority Express with a guaranteed delivery date and that date was not fulfilled by USPS we will file a claim to have the shipping charges refunded to the customer.

International Orders

International customers please visit This Link and carefully read our information on customs fees, delivery options and insurance for international orders:

Packaging

Paxton Fine Buckles & Jewelry Design takes great care in packing your order to ensure its safe arrival. We are an environmentally conscious business and recycle packaging material whenever possible.

Returns

We offer a 15 day return policy from the time the product is received by the customer. Please contact us to have your return authorized before mailing back your item. Items must be returned in sale-able condition along with any original packaging or accessories. Please Note: We do not refund shipping or international custom's charges and the shipping and insurance charges for returning items are the responsibility of the customer. There will be a $3.50 restocking fee that will be deducted from the refunded amount given to the customer (this is just to help cover a portion of the free shipping and discounted shipping cost we incur by trying to provide the best initial shipping cost to our customers). Refunds are usually given within a few days of receiving the returned item but please allow up to 15 days for a refund once you have receive a conformation email that we have received your item. Please note that Paxton Jewelry reserves the right to not issue returns, refunds or exchanges on custom made or special order items.

Warranty Repair

We take pride in our workmanship and offers a 1 year limited warranty against workmanship defects on all buckles, straps and jewelry designs. If you feel your product has a workmanship defect, please notify us and receive a return authorization before sending off your product. We must receive the product back within 10 days of notification of intent to return. The customer is responsible for shipping charges on the returned item both to and from Paxton Jewelry. We also offer repair work on all our products. Please contact us for an estimate on repair cost before sending off your product.

Damaged Goods

If goods are damaged during shipment by USPS, save the item, the box and all packing material. Notify us and we will place a claim with the carrier. You may have to allow a carrier representative access to inspect the damaged merchandise and packaging before an adjustment can be made. We will replace the product at the carrier's expense.

Cancelling Orders

We take pride in prompt order fulfillment and start preparing all orders the morning following our receipt of the request. If you decide you do not want what you ordered, it is imperative that you contact us immediately. Once we ship the item you may return it under the conditions stated above, but we cannot refund the shipping cost. Once a custom order is received and work is started the order cannot be canceled. We will make all possible attempts to contact you and confirm your custom order before work is begun.